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We accept returns on merchandise that is unused, undamaged and in its original packaging. Any goods that used, damaged or not in the original packaging are considered to be used.

You will receive a full refund where your purchased item is faulty or different from the order you have placed.

You must obtain a returns authorisation code in order to facilitate any return. This can be achieved by emailing Joanna Piniuta Designs.com. No return will be processed without an authorisation code and will be returned to sender.

Your order must be returned within 14 days of delivery of your purchased items with its original packaging and must be packed in a sturdy carton or box. Returns must include a copy of the invoice and a note of explanation.

We cannot accept the return of earrings due to hygiene reasons.

Joanna Piniuta Designs.com will not be responsible for any return shipments that are lost and advise that the customer retain all proof of posting documentation. Joanna Piniuta Designs.com will not take responsibility for any return shipment that is damaged while in return transit.

All shipping and insurance costs for returns are the customer’s responsibility.

Returns made within 14 day will be refunded in full.